Joslin Insight App

Our evidence-based real-time listening tool turns anonymous feedback into actionable insights, driving engagement and retention.

Our approach to enhancing nurse retention is rooted in authentic engagement practices designed for today’s workforce and backed by years of foundational research with leading healthcare organizations, including the American Organization for Nursing Leadership, The DAISY Foundation, and the American Nurses Association.

Direct real-time listening.
Closing the feedback loop.

From our most recent studies involving nearly 60,000 frontline nurses, ancillary and auxiliary staff, nurse leaders, and healthcare executives, workforce satisfaction and retention emerged as healthcare’s top challenges.

The fear of losing skilled staff amid mounting pressures has underscored the urgent need for strategies that prioritize employee engagement and retention.

When leaders and nurses were asked what would foster a positive work environment and address staffing shortages, both highlighted the need for listening to employees’ voices. By closing the feedback loop, we ensure those voices translate into real change.

Benefits of Real-time Listening.

ENHANCED RETENTION

Reduce nurse turnover by building a culture of respect where nurses are involved and their input is valued.

UNIT-LEVEL FEEDBACK

Ensure 24/7 monitoring to stay continuously informed about unit performance with daily feedback.

DYNAMIC BENCHMARKS

Benchmark metrics against streaming national averages to ensure accurate and competitive performance.

VALUE ANALYSIS

Provide relevant data to assess the impact of new initiatives and guide informed decision-making.

CULTURE OF COMMUNICATION

Foster a healthy work environment, emphasizing open communication, collaboration, and transparency.

PROACTIVE CHANGE

Leverage honest input from nurses to implement timely actions that drive meaningful and impactful change.

Feel involved.
Real-time Listening.

Providing nurses with a reliable platform to openly and confidently share their thoughts.

In today’s demanding work environment, real-time listening is vital for enabling timely interventions and showing nurses that their experiences and insights truly matter to leadership. Capturing their perspectives in the moment—rather than months down the line—is key. By offering a reliable outlet and safe space for feedback, we empower nurses to voice their concerns and ideas as they arise, building a culture rooted in trust and open communication.

After 17 years, I am finally seeing truly positive changes. The first real initiative to change, grow, and involve nurses in building a truly professional and respected workforce has begun. I think there is a newfound sense of hope for the future for new nurses as well as some of us who are a bit older. We can feel and see it improving.

Unit: 5 East

7/24/2023 8:45 PM

Stream ANCC Magnet® metrics.
The stress-free journey.

Our solution supports the Magnet® Journey by providing leaders with real-time data across all seven Magnet® categories. To ensure the success of your program, we provide continuous monitoring of your current state in real time. With streaming insights, you can focus your efforts on meaningful improvements without added stress. Whether you’re a Magnet®-recognized facility, pursuing recognition, or simply aiming to strengthen connections with your frontline staff, real-time listening offers a modern approach to building trust and engagement with your nurses.

Interprofessional Relationships

Clinical Autonomy

Leadership Responsiveness

Professional Development

Quality Nursing Care

RN-to-RN Teamwork

Resources & Staffing

Enhancing Nurse Satisfaction and Retention Through Real-Time Listening:

A Case Study at LA General Medical Center

As demonstrated in Nurse Leader, data analysis showed notable improvements in deploying the Joslin Insight App at LA General Medical Center. Hospital turnover rates dropped from 22% to 13%, and nurses felt more empowered and included in decision-making, with leadership responsiveness perceived as improved. Additionally, 90% of participants felt the app helped or potentially helped improve communication with leaders. Nurse-sensitive indicators, such as CLABSIs, CAUTIs, hospital-acquired pressure ulcers, and falls, also decreased during the study.

How to enhance workforce engagement through real-time listening.

Engagement begins with genuine listening. For healthcare leaders, adopting real-time listening tools like the Joslin Insight App is key to improving nurse satisfaction and retention. These tools empower nurses and help leadership remain agile and responsive. By staying visible, engaging regularly with staff, and acting promptly on feedback, leaders can build stronger connections. Embracing real-time listening enables organizations to create a supportive, engaged workforce, boosting job satisfaction and reducing turnover.

Implement Real-Time Listening

Prioritize the deployment of anonymous, real-time communication between staff and leadership. Technology such as the Joslin Insight App empowers staff to express their concerns and suggestions without fear of repercussions, fostering an open and transparent work environment.

Increase Visibility and Accessibility

Making a conscious effort to be more visible and accessible to staff is crucial as a leader. Engage regularly with teams, not only through digital platforms but also through personal interactions, which are invaluable for building trust and rapport.

Encourage Active Participation

Actively promote the usage of feedback initiatives among staff. Highlight the impact of feedback on organizational changes and improvements to emphasize the value of their voice.

Provide Timely Responses

Ensuring that feedback is not only collected but also promptly addressed is critical. Regular updates about the actions taken in response to the feedback should be communicated to the staff, demonstrating responsiveness and accountability.

Educate and Train Leaders

Equipping leaders and managers with the necessary skills to effectively manage and utilize feedback tools is vital. Training in technology use, skilled communication, and problem-solving will enhance the capability to respond to feedback constructively.

Champion Staff Empowerment

Striving to create an environment where staff feels genuinely empowered to share their insights and participate in decision-making processes that affect their work environment and patient care is essential.

Evaluate and Adapt

Continuously evaluating the effectiveness of the communication and feedback is necessary. Being open to making necessary adjustments to improve the initiative based on feedback and changing organizational needs is important.